Question 1

Will Pod 6 fit my mattress if the size is slightly different?

Accepted Answer

For the best fit and appearance, match the Pod Cover to your actual mattress width and length. A slightly smaller Cover may be usable within the recommended allowance, generally measured by width and length separately, although its appearance may differ. Suitable small size differences generally do not affect temperature control or sleep monitoring. We do not recommend a Cover larger than the mattress.Please share your mattress width, length, thickness and whether you need one-side or full-bed coverage. Solo and cases where the Cover is smaller in one dimension but larger in another need individual confirmation. Mattress thickness guidance is 25.4–40 cm; other thicknesses need confirmation.Single: 0.75 × 2.0 m or 0.9 × 2.0 m. Full-bed: 1.5 × 2.0 m, 1.8 × 2.0 m or 2.0 × 2.0 m. Use actual dimensions rather than Queen/King labels.

Question 2

Pod 6 包括甚麼？需要換床褥嗎？ / What is included?

Accepted Answer

Pod 6 包括 Cover 智能床罩及 Hub 主機，配合現有床褥使用，無須為此更換床褥。可調節 Base 為另加選配，適用於 1.5、1.8 及 2.0 m 雙人款，Single 不提供 Base 選項。本店不提供 Blanket 或 Pod Pillow Cover。Pod 6 includes the Cover and Hub and works with your existing mattress. You do not need to replace your mattress. The Adjustable Base is an optional add-on for 1.5, 1.8 and 2.0 m full-bed sizes and is unavailable for Single. Blanket and Pod Pillow Cover are not offered by this store.

Question 3

Autopilot Standard 要另外付費嗎？ / Is Autopilot included?

Accepted Answer

香港及澳門店舖專享：購買 Pod 包括終身免費 Autopilot Standard，無須在本網站另購訂閱。如日後希望升級其他 Autopilot 方案，可於收到並啟用 Pod 後，在 Eight Sleep App 查看及購買可用升級；升級功能與收費以 App 顯示為準。Hong Kong and Macau store exclusive: Autopilot Standard is included free for life with your Pod. No separate subscription purchase is required on this website. Optional upgrades can be viewed and purchased in the Eight Sleep app after receiving and activating your Pod, subject to the features and prices shown in the app.

Question 4

多久安排出貨？ / When will my order ship?

Accepted Answer

目前約需 ~7 天安排，實際時間視乎到貨及配送安排而定，並非保證送達日期。出貨後會電郵通知；如有指定收貨期限，請下單前與我們確認。The current approximate wait is ~7 days, depending on incoming stock and delivery arrangements. This is an estimate, not a guaranteed delivery date. We will email you when your order ships. Contact us before ordering if you have a specific deadline.

Question 5

如何追蹤訂單？ / How can I track my order?

Accepted Answer

出貨後，我們會電郵通知及提供可用的追蹤資料。請查看訂單確認及出貨電郵（包括垃圾郵件匣）；如需查詢，電郵 info@eightsleephk.com 並提供訂單編號。We will email you when your order ships, with tracking details where available. Check your order and shipping emails, including your spam folder. For help, email info@eightsleephk.com with your order number.

Question 6

可以送往哪些地區？ / Where do you deliver?

Accepted Answer

本店目前提供香港及澳門配送，以港幣結帳。其他地區請先電郵 info@eightsleephk.com 查詢，不要直接下單假設可以配送。We currently deliver to Hong Kong and Macau, with prices and checkout in HKD. For other destinations, email info@eightsleephk.com before ordering.

Question 7

香港及澳門免運費嗎？ / Is shipping free?

Accepted Answer

香港及澳門訂單包括免費標準運送。可用配送方式及任何特殊安排會於確認訂單時列明。詳情：https://eightsleephk.com/policies/shipping-policyFree standard shipping is included for Hong Kong and Macau. Available delivery options and any special arrangements will be shown or confirmed for your order. See our shipping policy: https://eightsleephk.com/policies/shipping-policy

Question 8

拆盒或用過可以退貨嗎？ / Can I return an opened Pod?

Accepted Answer

可於收貨後 14 個曆日內申請退貨。已拆盒或使用的 Pod／Base 須無損壞，並保留全部原裝紙箱、保護包材、零件及配件。改變主意退貨的運費由顧客支付，不收補貨費。請先電郵 info@eightsleephk.com 取得退貨指示；獲批退款會按實付金額退回原付款方式。收到錯誤、損壞或有問題的貨品，請先聯絡我們處理。完整政策：https://eightsleephk.com/zh-hant/policies/refund-policyRequest a return within 14 calendar days of delivery. Opened or used Pods/Bases must be undamaged and complete with all original boxes, protective packaging, parts and accessories. Customers pay change-of-mind return shipping; no restocking fee. Email info@eightsleephk.com for instructions before returning. Approved refunds go to the original payment method for the amount paid. Contact us first for incorrect, damaged or defective arrivals. Full policy: https://eightsleephk.com/policies/refund-policy

Question 9

兩年保養由誰提供？ / Who provides the two-year warranty?

Accepted Answer

本店產品包括 Eight Sleep 直接提供的香港及澳門兩年保養服務，須符合適用保養條款。Eight Sleep HK 是經批發合作伙伴供貨的獨立零售商，並非由 Eight Sleep 營運。如需協助，請電郵 info@eightsleephk.com 並提供訂單編號及問題描述。Products include two-year warranty service provided directly by Eight Sleep in Hong Kong and Macau, subject to applicable warranty terms. Eight Sleep HK is an independent retailer supplied through a wholesale partner and is not operated by Eight Sleep. For assistance, email info@eightsleephk.com with your order number and a description of the issue.

Question 10

可以更改尺寸或取消訂單嗎？ / Can I change or cancel an order?

Accepted Answer

請盡快電郵 info@eightsleephk.com，提供訂單編號及所需更改。我們會按訂單處理進度確認能否安排；未收到確認前，更改或取消尚未生效。已出貨訂單請按退貨政策處理。Email info@eightsleephk.com as soon as possible with your order number and requested change. We will confirm what is possible based on the order stage. A change or cancellation is not complete until confirmed. Shipped orders are handled under our return policy.

Question 11

可以用哪些付款方式？ / Which payment methods are available?

Accepted Answer

可用付款方式會在結帳頁顯示，並因裝置及所在地區而異。請以結帳頁實際提供的選項為準；不要在聊天中提供完整卡號或驗證碼。Available payment methods are shown at checkout and may vary by device and location. Please use the options actually displayed for your order. Never share full card details or verification codes in chat.

Question 12

如何即減 HK$800？ / How do I get HK$800 off?

Accepted Answer

在購物車的開售優惠表格輸入電郵並同意訂閱，成功後會套用 HK$800 折扣。請先查看合資格 Pod 項目及總額是否已更新，再繼續結帳。優惠包括 Single，Base 不適用；每位顧客限用一次，不可疊加其他折扣。Enter your email and consent to subscribe using the launch-offer form in the cart. After a successful signup, HK$800 off is applied. Check that your eligible Pod and total show the discount before checkout. Single is included; Base is excluded. Once per customer; no discount stacking.

Question 13

如何聯絡我們？ / How can I get help?

Accepted Answer

可在此聊天框留言，或電郵 info@eightsleephk.com。尺寸查詢請提供床褥闊 × 長及厚度；訂單查詢請附訂單編號；產品問題請附問題描述及相關照片。我們會在查看後回覆，請勿在聊天中提供完整付款卡資料。Leave a message in this chat or email info@eightsleephk.com. For sizing, include your mattress width, length and depth. For order enquiries, include your order number. For product issues, include a description and relevant photos. We will reply after reviewing your enquiry. Do not share full payment card details in chat.

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