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Contact Eight Sleep HK

Eight Sleep HK is an independent parallel-import retailer serving Hong Kong and Macau. We source genuine Eight Sleep products through a wholesale supplier outside the brand’s official Hong Kong retail channel. We are not Eight Sleep’s official Hong Kong store or an authorised representative, and this website is not owned, operated, sponsored or endorsed by Eight Sleep. Eight Sleep HK is the seller responsible for orders placed on eightsleephk.com, including our delivery, return, refund and warranty-service commitments.

LEGAL BUSINESS NAME: KKS HOLDINGS LIMITED
Business location: One North, Yuen Long, Hong Kong. This is not a walk-in shop or a return address; email us for the correct return or warranty shipment address before dispatch.

Customer support

Email: info@eightsleephk.com
Website: eightsleephk.com

Email is our published support contact. For order, delivery, cancellation, return or warranty enquiries, include your order number and contact us from the email address used at checkout where possible. We aim to acknowledge enquiries within two Hong Kong business days, excluding weekends and public holidays. Complex carrier or manufacturer warranty enquiries may require further investigation.

Information to include

Describe the issue, the product and size, and any relevant dates. For a delivery or product problem, attach relevant photos or tracking details. For warranty assistance, include the serial number and proof of purchase. Never email a full payment-card number, security code, password or one-time verification code.

Returns and warranty shipments

Contact us before sending any product. We will confirm the correct address and handling instructions in writing. A correspondence address, supplier address or address found on another website must not be used as a return destination without confirmation.

Policies

Shipping policy · Return & refund policy · Terms of service · Privacy policy