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Store terms — Hong Kong and Macau
Updated 7 October 2026. These terms apply to new orders from this date. Existing orders retain the terms shown at purchase. Rights that cannot lawfully be excluded are unaffected.
1. Who we are and which terms apply
Eight Sleep HK is an independent parallel-import retailer serving Hong Kong and Macau. We source genuine Eight Sleep products through a wholesale supplier outside the brand’s official Hong Kong retail channel. We are not Eight Sleep’s official Hong Kong store or an authorised representative, and this website is not owned, operated, sponsored or endorsed by Eight Sleep. Eight Sleep HK is the seller responsible for orders placed on eightsleephk.com, including our delivery, return, refund and warranty-service commitments. “We”, “us” and “our” in these terms mean Eight Sleep HK.
These terms govern our online store and purchases, together with our Shipping policy, Return & refund policy, Privacy policy and any specific offer disclosed before purchase. For returns and refunds, the Return & refund policy controls; for personal information, the Privacy policy controls. Specific written order arrangements agreed with you take precedence for that order. Nothing here excludes a right or liability that cannot lawfully be excluded.
2. Product scope and suitability
Pod includes a Cover and Hub; your mattress and bed frame are not included. An Adjustable Base is an optional add-on for 1.5 m, 1.8 m and 2.0 m options and is unavailable for Single. Confirm the selected size, components, compatibility and delivery access before ordering. Contact us if you need help; do not rely solely on a Queen or King name.
Follow official model-specific installation, connection, use and care instructions. The Cover must not be machine-washed or dry-cleaned. Differences in screen rendering may affect perceived colours. Product information and advertised functionality must still accurately describe the goods supplied; photographs or general guidance do not remove your rights for misdescribed goods.
3. Orders and payment
You must have authority to make the purchase and use the selected payment method. Provide accurate billing, delivery and contact details. Review your size, add-ons and total before payment. We may request reasonable confirmation of an order to address a payment or delivery inconsistency; do not send full card details or security codes by email.
We will email an order confirmation and notify you if an order cannot be fulfilled. We may decline or cancel an order for a genuine stock limitation, suspected unauthorised payment, delivery restriction or material listing error. We will explain the issue and refund any cancelled, unfulfilled item to the original payment method. A price or product change requires your agreement; we will not substitute an item or increase an accepted order's price without it.
4. Prices and offers
Prices are in HKD. Free standard shipping is included for Hong Kong and Macau. Any optional services and applicable charges are disclosed before payment. The confirmed order total controls; later price changes do not change that order. Your payment provider controls any foreign-currency conversion or related fees.
Promotions follow the eligibility, exclusions, validity and combination rules disclosed with the offer. A code is applied only when accepted and reflected in the checkout total. Check the final total before paying and contact us if it differs from the offer. We do not add an undisclosed promotion penalty or retrospectively change an accepted order.
5. Delivery, changes and cancellation
Delivery and waiting periods are estimates unless a specific date is expressly agreed. See the Shipping policy for processing, access, carrier arrangements and problem reporting. Standard shipping does not include installation or assembly unless agreed in writing. We remain responsible for investigating genuine delivery problems.
Email us promptly to request a change or cancellation. A request does not itself stop dispatch. If we can stop an unfulfilled order, we will confirm cancellation and refund the cancelled items. If already dispatched, we will explain the available delivery and return options. A delay is not permission for indefinite non-delivery.
6. Returns and refunds
Eight Sleep HK is your point of contact for purchases from this store. We administer return requests, assess and communicate refund decisions, and issue approved refunds ourselves; customers do not need to arrange these matters with our wholesale supplier or the manufacturer. The 14-day change-of-mind return conditions, refund timing and separate rights for faulty or misdescribed goods are set out in our Return & refund policy.
Request a change-of-mind return within 14 calendar days of delivery. Opened or used Pods and Bases are eligible if undamaged and complete with original packaging, components and accessories. You pay change-of-mind return shipping; we do not charge a restocking fee. Faulty, damaged-on-arrival, wrong or misdescribed goods are assessed separately, with mandatory rights preserved.
Approved refunds are issued to the original payment method within 30 calendar days after refund approval, or sooner where required by applicable law or payment-provider rules. Approval follows receipt and inspection of the return. Your provider may take additional time to display the credit. See the Return & refund policy for the complete process.
7. Two-year warranty and full coordination
Products purchased from Eight Sleep HK and delivered to Hong Kong or Macau include two years of warranty service from the date of delivery. Eight Sleep HK manages your case throughout this period and coordinates the manufacturer’s two-year warranty through the relevant Eight Sleep Greater China service channel, subject to the applicable product and regional warranty terms. Contact info@eightsleephk.com with your order number, proof of purchase, product serial number and a description of the issue. After we confirm the return instructions, send the product to the address we provide. We handle communication with the manufacturer, submit and follow up the claim, coordinate assessment and any covered repair or replacement, and arrange shipment back to you. You do not need to contact the manufacturer yourself. Our two-year service commitment is provided by Eight Sleep HK; it does not make us an official Eight Sleep representative. Manufacturer coverage and repair or replacement decisions are assessed under the applicable warranty terms. We remain responsible for our commitments as the seller and do not transfer those obligations to the manufacturer.
Contact us before shipping a warranty item. We will explain shipping arrangements and any applicable costs before dispatch. No fixed repair completion time or free warranty transport is promised unless expressly confirmed. The manufacturer warranty is additional to, and does not replace, our obligations as seller.
8. Autopilot and app services
Autopilot Standard included. Your Pod purchase includes Autopilot Standard with no additional Standard subscription fee at checkout. This access is provided under the Eight Sleep Greater China programme and its applicable activation, product and regional eligibility terms. Free Standard access continues for as long as the provider offers it under that programme. Any future changes are subject to the provider’s policy and the terms applicable to your order; this does not limit our obligations as the seller or any rights that cannot lawfully be excluded. Optional upgrades are purchased separately in the Eight Sleep app at the provider’s prices and terms. Purchasing an Adjustable Base alone does not include a new Autopilot entitlement.
9. Payment enquiries and disputes
If you do not recognise a charge or have a delivery, product or refund concern, email us with your order number so we can investigate. We may review order confirmations, checkout disclosures, delivery records, correspondence and refund references and share relevant evidence with the payment provider as explained in the Privacy policy.
You are not required to waive bank, payment-provider or consumer-authority rights to receive assistance. If a payment dispute is open, tell us so we can coordinate the resolution and avoid duplicate reimbursement. Where a provider restricts a direct refund, we will explain the applicable route; this does not extinguish an otherwise valid entitlement. We do not impose an automatic chargeback fee or penalty on customers.
10. Website use, accounts and intellectual property
Keep your account secure. Do not impersonate others, submit fraudulent payment information, interfere with security, distribute malware, misuse personal data or infringe intellectual-property rights. We may restrict abusive or unlawful website activity; any paid-order, refund or mandatory legal obligations remain in force.
Original store materials and third-party materials belong to their respective rights holders. Eight Sleep and related marks identify the products offered; their use does not imply an official affiliation or endorsement. No licence to third-party intellectual property is granted by these terms. See our Legal notice.
11. Third-party services and Shopify
Third-party websites, app services and payment providers have their own terms and privacy notices. Review those before using their services. We remain responsible for the sales obligations we undertake.
Eight Sleep HK is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Eight Sleep HK. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Eight Sleep HK, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Eight Sleep HK.
The preceding paragraph applies only to the extent permitted by applicable law and does not exclude rights or liabilities that cannot lawfully be excluded.
12. Reviews and communications
Submit truthful reviews based on your experience and disclose any incentive. You retain ownership of your review; submitting a public review permits us to display it with its attribution in the store. Private support emails are not public reviews and are handled under the Privacy policy. Global-brand reviews will be distinguished from reviews of purchases at this store.
13. Responsibility and limitations
We take reasonable care in providing our store and fulfilling accepted orders. We do not guarantee uninterrupted website availability or a particular sleep or health outcome. To the extent permitted by law, we are not responsible for business losses from a household purchase, or losses unrelated to our breach that were not reasonably foreseeable. We do not exclude responsibility for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. These terms do not disclaim statutory quality, description or fitness obligations or our express delivery, refund and warranty commitments.
14. Governing law and changes
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of HK
Company Name: KKS HOLDINGS LIMITED
Policy changes apply prospectively and do not retrospectively reduce the rights attached to an existing order. If a term is unenforceable, the remaining terms continue only so far as lawful. A failure to enforce a term immediately does not waive it. Contact: info@eightsleephk.com.